Jakarta, February 26, 2024-PT NETA Auto Indonesia is not only committed to presenting electric cars with advanced & smart technology but also providing premium after-sales service since the ownership period. In addition to offering Lifetime Warranty and free periodic maintenance up to 50,000 km, NETA also accompanies the consumer's journey by providing 24-Hour Roadside Assistance Services. This service will help consumers when experiencing obstacles on the go, wherever and whenever so that they feel calm and confident while traveling.

As a brand dedicated to innovation and customer satisfaction, NETA understands the unexpected obstacles and challenges drivers may face while traveling. And through Roadside Assistance, NETA provides services to come to the location directly and help consumers. Some of the services available include:

Battery Jumper 12V: Roadside Assistance will help drivers who experience battery problems while on the go by providing direct assistance, namely the 12v Battery Jumper service, so that drivers can immediately continue their journey quickly.

Flat Tire Support: flat tire obstacles can occur anywhere and anytime. To solve this problem, NETA provides flat tire repair services directly at the consumer's location. Our team will immediately respond to the call and head to the location to help repair the tires, maintaining safety and a smooth ride.

Towing to an Authorized Service Station: through Roadside Assistance, NETA will provide car towing services to an authorized service station for vehicle obstacles that cannot be resolved on the spot. Our skilled technicians will ensure the vehicle is transported safely to the nearest authorized repair shop, where the vehicle will receive repairs and maintenance from professionals.

Towing to the nearest SPKLU: there are times when the car runs out of battery power while on the go and cannot continue. Roadside Assistance will assist drivers with towing services to the nearest SPKLU, so that consumers still feel safe and comfortable on the road.

“Our priority at NETA is to put the satisfaction and safety of our customers first. And with this 24-Hour Roadside Assistance service, we want to deliver a more premium NETA ownership experience by providing professional support whenever and wherever our consumers need it. We hope consumers will feel safe and trust that NETA will always be there to support their activities.” Said Eldi Chandra, After Sales Service Operations Manager.

NETA consumers can rely on NETA's Roadside Assistance Service which is available 24 hours a day by calling NETA's toll-free hotline at 0800-1-565656. The NETA team will swiftly and responsively provide assistance with reliable technicians to overcome various obstacles that may be encountered during the trip, thus providing peace of mind to consumers on every trip.